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great news. all your questions will soon be answered.

need more assistance? contact us and we’ll do our best to help.


how long will it take my order to arrive?

orders shipping ground generally arrive within 1-5 business days based on the delivery location. normally, orders are processed and shipped within 24-48 hours of the order placement. tracking numbers are provided day of shipment.

how long will it take to ship to Alaska, Hawaii, and Puerto Rico?

you might experience a few extra days in shipping timelines when shipping to the oh-so-beautiful but oh-so-far-away Alaska, Hawaii, and Puerto Rico.

how do I change my shipping address?

if you'd like to change the address on an existing order, please contact us asap using our contact us. form, or give us a call at 1-866-9-method. we process all orders very quickly once they are submitted, but we'll do our best to change a shipping address if possible. if you'd like to change the shipping address associated with your account, just log in to your account and click on "addresses" to add a new one.

where do you ship?

as much as our products would love to travel abroad, we’re only shipping within the united states at this time. stay tuned for future availability in other countries!

when do I need to have my order placed for expedited shipping?

overnight and second day orders must be submitted by 2 pm est to be shipped out the same day.

do you offer free shipping?

the short answer is, yes. we offer free ground shipping on all orders over $30. The long, lawyer-y answer is: Fed Ex Ground shipping will be waived at checkout for orders of $30 or more. tax does not count toward order total. a flat-rate shipping charge of $10.00 will be applied at checkout for all orders under $30. valid on shipments to all U.S. States and territories including APO / FPO military bases. free shipping not valid on overnight and 2nd Day Shipping.

returns & exchanges

what is your you'll love it promise?

at we don’t really do returns or exchanges. after all, what would we do with a used bar of soap? if you’re not happy with your product within 30 days of receiving it, simply contact us and we’ll get to work on making things right.

what should I do if I receive the wrong product?

well that’s embarrassing. if you received a product different from the one you ordered, we’re sorry about that. contact us using our contact form, or give us a call at 1-866-9-method and we’ll get to work on getting you the right product right away.

e-Gift Cards

how can I redeem a e-gift card?

follow these simple steps to turn that e-gift card into glorious smelling grooming goodies. • find your unique code on the e-gift card that was emailed to you as an attachment (the code will look something like z50-y6k-cos-402). • browse and/or and add items to your cart as you normally would. • to check out, click on your cart, enter your code in the e-gift card field, then click go. voilá, fabulous freshness is on the way.

how do I check my e-gift card balance?

go here and enter the unique code on the e-gift card that was emailed to you as an attachment. (the code will look something like z50-y6k-cos-402)


when will my credit card be charged?

your card will be charged on the day your order ships out of our warehouse. an authorization will be held on your card once you place your order.

my credit card is not processing. why?

there can be many reasons for a failed credit card transaction. your card information may have been entered incorrectly, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. please double check your information. if you continue to have problems, use our contact form or give us a call at 1-866-9-method, monday through friday, 8 am-5 pm cst.

what forms of payment do you accept?

we accept all major credit cards like mastercard, visa, discover, and american express. we also accept paypal. we do not accept checks, money orders or gold bullion.

how do I update my card information?

login to your account, then click on "payment methods" to manage your card information.


do I have to pay sales tax?

yep. like all mail order companies, we are required by law to charge sales tax in all states where we have a business presence.

where can I find the status of my order?

login to your account to access your order details and history. once in your account, click on "orders" to see the status of your order.

can I cancel my order?

please contact us asap using our contact form or give us a call at 1-866-9-method. we process all orders very quickly once they are submitted, but we'll do our best to cancel an order if possible.

can I use multiple coupon codes at checkout?

nope. you can only use one coupon code per order. if you’ve encountered two valid method products coupon codes during your travels through the Internet, please choose a favorite. word to the wise: coupon codes are calculated off the sub-total and tax does not count toward sub-total.

can I use a coupon code on top of another promotion?

you can use a coupon code alongside our “buy more and save” promotion. the “buy more and save” promotion is automatically applied when your order hits the following milestones: spend $30 and get free shipping, spend $40 and get 5% off, spend $50 and get 10% off. tax does not count towards order total.

my coupon code isn't working, what should I do?

if the coupon code you've entered doesn’t work, please check that the code was entered correctly, that your order qualifies for the promotion, and that the coupon code is still valid and not expired. also, be sure to click the apply button on the payment page of the checkout process. coupons must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order has submitted. if you are still having difficulty, use our contact form or give us a call at 1-866-9-method, monday through friday, 8 am-5 pm cst.


are your products vegan?

yes. all of our products are vegan because they don’t contain animal ingredients or by-products. we’re also cruelty free. and we’re also glad you asked – we have many attributes we'd like to shout from the rooftops but we can’t fit it all on our bottles.

where are your products made?

we make many of our method home products that are sold in North America at our very own LEED platinum, Zero Waste certified factory in Chicago’s historic Pullman district. For the remainder of our products, we work with carefully chosen manufacturing partners in the U.S. and Canada.

can I buy method men and method body products at any retail locations?

yes, you can buy most of our products at national retailers like target, walgreens and cvs. not every retail location sells all of our products, so it’s a good idea to call your local store to make sure they have what you want in stock.

can you help with a product I bought from a third party marketplace?

we can only guarantee the authenticity of products purchased on, at our retail locations, and through authorized partnerships. we’re not able to process returns or exchanges, or otherwise assist with orders not placed through or at our retail locations.

can anyone use method men or method body products?

yes! we love that you love method, and you can love it any way you choose. we created our method men line to provide more personal care options, including fabulous new fragrances for body wash and hair care, and new grooming goods like beard care, shaving balm and more. our scent-sational method body line is made with fab fragrances to match your mood. we welcome everyone and anyone to use our method products.

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